Terms & Conditions
General Terms and Conditions:
Thank you for your interest in our products and services!
From here on, the term “the company” shall refer to our company, this website (menustv.com), parent/owning/management company, any officer, employee and/or representative, and the term “the client” or “the customer” shall refer to you, your entity, your representative or any entity interested in and/or purchasing any product or service offered by our company and/or this website.
If you do not agree to any of the following Terms and Conditions, please discontinue using this site.
By remaining in this site, continuing the use of it and/or placing an order for any of the services or products offered in this website, or placing an order from the company and/or any affiliate, division, representative and/or through/via any written, emailed, verbal quote/estimate/proposal/agreement, you fully accept and agree to all the terms and conditions herein and to those as stated in any written, emailed or verbal quote/estimate/proposal/agreement. In the event that there is a discrepancy/difference in any of the terms and conditions between the ones posted herein and any written, emailed or verbal quote/estimate/proposal/agreement, the ones posted/listed herein shall supersede. Any/all terms and conditions herein stated or noted on any written quote/estimate/proposal/agreement may change/be updated without prior notice. The ones posted on this website shall be considered as the current/most up to date terms and conditions.
The customer agrees/promises not to use any product(s)/service(s) offered by and/or purchased from the company; such as websites/videos/mobil APPs/digital menus/digital signs/printed material for any purpose that is unlawful or prohibited by our terms and conditions and also agrees to abide by any/all applicable local, state, national and international laws and regulations.
The customer understands and agrees that a deposit in the amount indicated in our website and/or any agreement/quote/proposal/estimate/document is required in advance and is non-refundable. ALL sales are final and any amount paid is non-refundable, if a refund is granted; it is solely at the discretion of the company. The company reserves the right to cancel (upon request from the customer or not) any order/sale for any new graphic, web design, APP development order and/or update, upgrade, monthly maintenance or any other service or product, and to refund all or part of any amount paid by the customer and/or to deduct any amount for any/all services/work/design completed by the company (up to the time of cancellation) and/or to charge a cancelation fee.
Because graphic/video/logo design, web design and APP development are time consuming and labored processes, there will be no refunds/returns on any order, for any of these services, once the work/order/job has been initiated and/or completed. The full amount quoted will be due, even if the customer decides to cancel the work/order/job.
The customer agrees to a $50 fee for any returned check (Non-Sufficient Funds) and to pay the full amount quoted/agreed upon and any/all fees such as collection/legal/court/late and other fees associated with past-due balances, which may be imposed by the company.
The company is not obligated/responsible/required to keep/maintain/save any of the customer’s artwork/design/backup/development/process. This is to allow for storage space on the company’s servers. It is the customer's sole responsibility to request any/all information/graphic design/images/pictures/logos and/or any other artwork it wishes the company to provide to the customer, within a 48-hour period. Even then, any of the above-mentioned information may no longer be available in which case the company will have no responsibility/liability.
Once the customer provides the company with a testimony/testimonial content it is authorizing/giving permission to the company to use it/post/display such content in any way it seems appropriate including but not limited to using it in any/all marketing material and/or posting it online. This will include the use/inclusion of the customer's location, logo and any other information pertaining to the customer. Any/all such information/content shall become the authorized property (for use) of the company, and it will not be deleted or taken down, even if the customer requests to do so.
Modification of Terms and Conditions:
The company reserves the right, at its sole discretion, to modify/change/replace any of these terms and conditions, at any time and may or may not, immediately, notify any/all customers of any such changes. The customer(s) continued use of any of the company's procducts/services following the posting of any changes to the terms and conditions, constitutes acceptance of those changes.
Additional Website/Video Design, Mobile APP Development Terms and Conditions:
The customer agrees/promises not to use any websites/videos/mobil APPs for any purpose that is unlawful or prohibited by our terms and conditions and also agrees to abide by any/all applicable local, state, national and international laws and regulations.
The customer agrees to provide all text and other content to be used, posted or updated on any/all order/work/job for website/video design/mobile APP development/plug-in/upgrade/update. The company can elaborate the text content for an additional fee.
Once the customer has approved the content to be used/posted/updated on the website/video design/APP development/plug-in/update/upgrade/picture/content/image no changes can be made. If the customer requests any change(s) after giving an approval, there may be additional costs to make the requested change(s). The customer agrees that this shall be at the discretion of the company. Any/all content posted and/or used on any/all website/video design, mobile APP development/plug-in/update/upgrade/marketing material/service/posts is/are the customer's sole responsibility. It is also the customer's responsibility to carefully examine such content carefully, prior to issuing approval, as any/all approval(s) will be final. Any/all such approval(s) may be given by the customer via email, text, phone, verbally or simply by making a payment or continuing communications pertaining to any/all order(s)/work(s)/job(s).
Customer acknowledges and agrees to pay any/all additional fees to have any change/alteration made after a previous approval has been given by the customer and to allow the company to place any tag/branding line/link to the any of the company's websites, anywhere on any customers' website, page, printed material and/or any other product or service. The customer also acknowledges and agrees that the company’s job/responsibility is finished/done once the customer’s website/order/job/update/upgrade/plug-in/picture/image/content is completed/uploaded/updated. In the case of mobile APPs, the customer acknowledges and agrees that the company will develop/create the APP and the company's job/work/development is done/finished/complete once the APP is initially uploaded and/or turned over to the customer. Any/all updates/upgrades/fixes/repairs/alterations/modifications that the customer requests and/or which might be necessary after the date of completion and final payment is made from the customer, will carry additional fees/charges. The company will not/cannot be expected to continually fix/repair/update/upgrade/expand any mobile APP it develops/creates/designs for any/all client(s). In the event a customer’s mobile APP/website/job/order/update/upgrade/plug-in/picture/image/content experiences any problem/issue due to the customer’s doing, or not, after it was initially, successfully, uploaded/updated/created by the company, that there will be extra/additional fees to correct the problem/issue and/or to perform the same and/or any other work/update/upgrade and/or to re-upload these.
The customer understands/agrees that any damage/disrruption/deprogramming/termination to any/all content of the website/mobile APP/Video design, after this/these have been setup/installed/programmed/uploaded will not be the responsibility of the company and there may be a cost/fee (to be determined by the company at the time of any such occurrence) to replace/reprogram/re-install/reset of any/all of the above mentioned services.
The customer understands and agrees that the process of web design and mobile app development are time consuming and unforeseen circumstances/obstacles may arise at any time during this process, so any estimated completion time provided are only guidelines and the company will do its best to adhere to such.
The customer agrees to pay semi-yearly or yearly renewal fees for the following products/services (if any/all of these have been offered/purchased/given by/from the company):
- Domain name(s)
- Corporate email account(s)
- Website hosting service(s)
- Any/all other additional services
The customer understands/agrees that any/all domain name(s) that are purchased and/or transferred to the company, are to be and/or become the property of the company. Should the customer opt/choose/decide to get/obtain/buy-back any/all domain name(s); the customer agrees to pay a fee of $299 or any other (higher or lower) fee, as indicated by the company, at the time of the customer's request.
The customer agrees that in the event the company has offered any free/included hosting service, corporate email account(s) and/or domain registration, this is to be on a 30-day basis (meaning 30 days from the date the customer acquired/purchased/was given any/all such services), unless otherwise agreed upon by the company, in written form, these must be renewed/purchased/paid-for in order for these to stay active/uploaded/updated/online/in good standing.
The customer understands/agrees that the company is not and will be held responsible for any information/email/content/data that is saved/stored/transferred to or from/migrated/posted/contained on any/all email addresses/accounts during any time that the company provides and/or has provided any such service/email address/email account. This is including, but not limited to, any time/process/procedure/period of migrating/migration or termination of any/all such services. The customer understands/agrees that it is the customer's sole responsibility to backup and/or make any/all necessary/required backups of any of the above mentioned content/information/email/data.
If the customer fails to pay any/all renewal fees as described above, or any other fee, any/all of these services may be canceled, become lost, deleted and/or become unavailable/inoperable past the date of renewal. This includes, but is not limited to, any/all of the customer’s website(s) been taken down, terminated, cancelled, and/or having signs/notes posted on the websites that may indicate the reason for the site/service been inactive/inoperable/non-accessible and these will become the sole property of the company including but not limited to any/all processes/domain names/website design/trademarks/patents/inventions/services/products. If the customer wishes to have any/all of these services/products re-instated/re-uploaded/re-installed, the customer agrees that any/all such measures are at the discretion/decision of the company and the company will determine any/all costs/fees associate with the process to re-instate/re-upload/re-install any/all services/produts/processes/features.
As soon as a customer places an order the company and its developers will invest lots of time and labor into developing the required/necessary initial processes, including: framework/platform/foundation/infrastructure needed/required for the customer's order. The company must pay its associates/developers/employees/sub-contractors/partners/other(s) for the work/design/development of said processes. Therefore, the customer acknowledges and agrees to the following:
As it pertains to website/video design: the customer has up to 30 days (or the amount of days specified in any proposal/agreement/quote/estimate signed by customer = the signed document shall supersede) to provide all required information on its behalf and/or required by the company to complete any/all orders/jobs/work from the date the product/service/design was ordered and/or a deposit was paid (whichever is the earliest). If this 30-day period comes up and any/all orders/jobs/work/services have not been completed/finished/updated/upload/designed/developed, due to the customer’s inactivity, lack of follow-up, unresponsiveness or failure to provide the necessary/required/missing information/details/content, the customer must pay the remaining balance due (total amount quoted/agreed upon) and then the customer will have an additional 30 days as an extended period, to provide such information/details/content. In the event that the customer has been unresponsive or has failed to provide all of the necessary/required/missing information/details/content for most of these initial 30 days and provides this material in the last week or so, then the customer must pay the remaining balance due (total amount quoted/agreed upon) on the 30th day and then proceed to receive the extended period, as previously described. In the event that the customer fails to provide the missing/required/necessary information/details/content by these 60 days (total), the orders/jobs/work/services and/or any other project related to the customer's order shall be considered completed/finished and no refunds/returns will be made/accepted/expected.
As it pertains to mobile APP development: the customer has up to 33% (one third) of time estimated/indicated time for completion, as stated in the company's proposal/estimate/quote/agreement and given and agreed to by the customer.
If the customer wishes to resume, restart, continue and/or have the order/update/upgrade/job/work/design/development/website completed after these time day periods, indicated above, there will be additional fees which may be equal or greater than the initial amount quoted, and this shall be at the company’s discretion/decision.
Additional Media Player/Box, Digital Menu, Digital Signage Terms and Conditions:
Any/all media player/box has a 90-day warranty, service, repair or replace period from the company. All customers are advised/notified of this warranty period. The customer understands that during these 90 days, the company will choose to repair or replace any/all boxes, at no cost to the customer. After this 90-day period: If the customer chose to get the company's service/repair/replacement plan - the company will repair/replace any box, at no cost to the customer. If the customer chose NOT to get the rervice/repair/replacement plan - any/all costs associated with the repair/replacement of any/all boxes, will be the sole responsibility of the customer.
The customer understands/agrees that any damage/disrruption/deprogramming/termination to any/all content of or to the media player(s)/box(es), after and/or outside the 90-day warranty period is not the responsibility of the company and there may be a cost/fee (to be determined by the company at the time of any such occurrence) to replace/reprogram/re-install/reset of any/all media player(s)/box(es).
Digital Menu, Digital Signage content/images/designs/graphics: The customer agrees that by providing any images/pictures/graphics, or by instructing the company where/how to acquire, retrieve, download or use any image/picture/graphic; the customer assumes any/all responsibility/liability for the use of any/all images/pictures/graphics. Also, any/all designs, images, pictures, website and marketing material content are the customer’s sole responsibility.
The customer understands/agrees that the company and/or any of its representatives will not be responsible and/or liable for the installation/mounting/positioning/replacing of any TV (television) set(s) on any part/wall/physical location of the customer's premises. Also, the company and/or any of its representatives will not be responsible and/or liable any damage/disrruption/malfunction the the media player(s)/box(es) may actually cause and/or may be assumed to have caused to any TV set(s) and or any other appliance/device/artifact/structure of the part or the entire premises.
As it pertains to the company's installation procedure/process: the company and/or its representatives will only need access to any/all TV sets' HDMI connector/connection port, as all the company's representative will need to do is simply plug-in the media player/bos via an HDMI cable. The customer agrees that the company will not be held liable/responsible for any damage(s) that made be caused or assumed to have been caused during the installation of any/all media player(s)/box(es).
Additional Printing/Graphic/Logo Design/Artwork/sample/proof Terms and Conditions:
The company will always make every attempt to use the thickest, highest quality paper/gloss finish/option available, such as 16PT paper thickness for business cards, postcards and such and 100LB paper for flyers, brochures, menus and such. However, because our printing services are offered in "gang runs" (meaning that we use large sheets of paper to print multiple clients' orders at one time = 3ft x 5ft or longer, this is the way that we can offer such high quality results for such low prices) we cannot stop/delay/hold the printing process and will at times (as we see fit/necessary/required) replace the paper option with what is at hand/in inventory, at any particular/given time in order to assure the fastest time for completion of any/all orders, as a whole/globally. This means that the company may replace the paper thickness/quality for any order(s). For example: business cards/postcards and others may be printed using 12 or 14PT paper and flyers/brochures/menus and others may be printed using 70 or 80LB paper.
It is the customer’s responsibility to carefully examine any/all proofs/samples for grammar and other. Once a design/job/order/sample/proof has been approved, NO changes can be made, and the job/order will be completed as approved.
Approval of orders/jobs may be given by the customer via email, text, phone, verbally or simply by making a payment or continuing communications pertaining to any/all orders/jobs.
If the customer is providing any artwork/design/image for any job/order/work, this will be posted, printed or processed “as-is” and the customer agrees that the company will not be held accountable/liable for any typos, errors, misspellings, color discrepancies and/or any other issue(s) that arise due to the artwork/design/image provided.
The customer agrees that by providing any images/pictures/graphics, or by instructing the company where/how to acquire, retrieve, download or use any image/picture/graphic; the customer assumes any/all responsibility/liability for the use of any/all images/pictures/graphics. Also, any/all designs, images, pictures, website and marketing material content are the customer’s sole responsibility.
The customer agrees to having up to 18% over/under production quantity for any/all products/orders/jobs.
The customer acknowledges and agrees that any/all balances are due on the date shown on the invoice/quote/estimate/sales order/receipt and agrees to pay the full amount quoted and any/all fees such as collection/legal/court/late and other fees associated with past-due balances. Including, but not limited to, driving/transportation fees or time spent having to visit the customer to collect payment for any due balance. Any/all additional fees that come up due to outstanding balances may begin and accrue from the date any/all balances are due.
There are no warranties on installation or other services performed.